Southern Africa Federation of the Disabled (SAFOD)

Donations - Terms and Conditions

DONATIONS: SAFOD Terms and Conditions

Last Update: 15July 2016

The Southern Africa Federation of the Disabled (SAFOD) has created this donation section of its website so you can make online donations from anywhere in the world.We recommend that before using our donation website you read thoroughly the terms and conditions as well as our privacy policy. Please be informed that our donations platform is processed through a third party, the Virtual Card Services (VCS), an independent online payment gateway.

Continue your donation process only if you fully agree with the established terms. By using our donations platform, you expressly declare that you accept the following conditions:

  1. You accept the service terms and conditions of the online donation site.
  2. You accept the SAFOD´s terms of use of technological services.

Through the VCS donations system, SAFOD may collect and process information, under strict confidentiality, according to the guidelines outlined in this policy and subject to the relevant lawsof Botswana, where SAFOD is registered and headquartered; and the relevant laws of South Africa where VCS is registered and operates.


The donation site is a safe place because it has the security protocol (https: //) and ends in "s". The certificate is intended to ensure the identity of a remote computer.

About the donation form and registered information

SAFOD collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers and billing information. SAFOD will also collect personal information from individuals acting solely in a donor or sponsorship capacity.

The information provided allows us to improve the user experience and can bring a more personalized communication to the needs of each donor; this means they could receive newsletters from our donations platform for as long as you want. Also, these subscriptions may be canceled at the request of the user at any time.

SAFODand/or VCS will manage data and may disclose your information only to comply with legal obligations for protection against fraudulent activities. SAFODand/or VCS contacts and works only with safe and legal means to ensure the confidentiality of the data provided.

For information purposes, the donor information will be used by SAFODand/or VCS only if the donor so wishes and consents to it. You as user are responsible for the data provided.

Donor Terms of Use:

  • Donors must be people 18 or over and must be legally able to make a donation.
  • Donors must own the means of payment used to make the donation.
  • Donations must come from legitimate sources.
  • The donor authorizes SAFODand/or VCS to charge your card the corresponding amount agreed upon in the Donation Form.

Our donations site can also be visited by underage people but it has been designed for adults, we recommend its use with adult supervision.

What is a recurring donation?

Using this option, you can schedule a recurring donation with fixed amounts to be applied automatically in a duration and frequency defined by you.

How to modify, suspend or cancel the recurrence

To modify the recurrence of your donation or suspend / cancel it, please send an email to, indicating that you want to modify the recurrence. In the course of 72 hours an executive will contact you to execute the request. You can also call +267 3170751 and request changes to the recurrence settings. No credit card information will be required.

About online information provided:

The SAFOD website uses cookies to improve usability and navigation. A cookie is intended to recognize a website; the folder is stored on the hard drive on your computer. Cookies will not recognize or access your private information,

We also carry out anonymous statistics on the usability of the donations website through Google Analytics, a tool that lets us know the pages visited and the origin of users. This information is only used to improve the content of our website.

Refund and Cancellation Policy

Welcome to this donations section of the website of Southern Africa Federation of the Disabled (SAFOD). We make public our policy on refund and cancellation of donations received for the cause on payment gateway as under:-

We recognize that the process of refunding money after wrongly completing the online donation can be an extremely cumbersome, as one may need to be certain that such transaction may not be subject to money laundering and/or other illegal activities. For this reason, no refund/cancellation request for the donated amount by any donor will be entertained for online donations through the online payment gateway after the donation is accepted from our Online Payment Gateway service providers, Virtual Card Services (VCS),unless it is proved beyond reasonable doubt – after thorough investigations that may involve third party law enforcers and which may take a reasonable amount of time to conclude – that such an erroneous transaction was indeed done innocently, without ill-intentions.

The only other condition a refund and/or cancellation can be consideredis in the event where a duplicate transaction occurs due to an error in the software itself.

Otherwise, once received the donation for a cause will not be refunded to the donor. No cancellation to be made. The donation will be used for the social developmental work of SAFOD.

Confirmation of transaction:

After the donor completes the donation form, the donor will be asked to confirm (which essentially means reviewing all the data entered, including particularly the amount entered) before they submit the request.This is the maximum of the measures that SAFOD and/or VCS can put in place to ensure that the responsibility for entering correct transaction is placed on the donor more than the SAFOD/VCS.

Credit Card Details

You agree, understand and confirm that the credit card details provided by you will be correct and accurate and you shall not use the credit card which is not lawfully owned by you,i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to SAFOD and/or VCS. Furthermre, the said information will not be utilized and shared by SAFODand/or VCS with any of the third parties unless required by law, regulation or court order. SAFOD will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Our Policy on Money Laundering, Terrorism and Other Illegal Practices

SAFOD   must   refuse   to   enter   into   a   relationship   or   has   to  terminate  an existing  relationship established through the online donations system or otherwise,  if  the  organisation  cannot  form  a  reasonable  belief  that  it  trust  the  true  identity of the donor and/or the nature of business.

In particular, SAFOD will not;

  • Accept  donations (online or off-line) that  are  known  or  suspected  to  be  the  proceeds  of  criminal  activity; should SAFOD receive an donation online deemed suspicious, all efforts shall be made to engage third party stakeholders such as the fiscal police and/or other relevant law enforcers.In terms of online donations, refer to Refer and Cancellation Policy here for more information related to illegal activity.
  • Enter  into/maintain  business  relationships  with  an individual  or  entity  known  or  suspected  to  be  a terrorist or a criminal organisation or member of such or listed on sanction lists.
  • Accept donations (online of offline) or enter into relationships with ‘donors’ or individuals from Special Risk Countries without further and thorough assessment of the authenticity of such donors or individuals, and the legitimacy of the intentions.
  • Enter  into  relationships  with  ‘donors’ or individuals  operating  in  prohibited  industries

You Agree and Confirm

That you will use the online donations form for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.

You will provide authentic and true information in all instances where such information is requested of you. SAFODand/or VCS reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), SAFOD and/or VCS has the right in their sole discretion to reject the registration and debar you from using the Services of SAFOD and / or other affiliated websites without prior intimation whatsoever.

That you are not in way whatsoever dealing in or associated withMoney Laundering and Financial  Crime activities including  Bribery  and  Corruption,  Terrorism  Financing, Fraud and other punishable criminal acts.

Effective date of the Agreement and its validity term:

The use and privacy policy for the SAFOD donations website is valid as of June15, 2016 and may be modified at any time; please check back for any modifications.

Site Policy Agreement:

I give my free and informed consent to the terms and conditions of this website and for my personal information to be managed by SAFOD directly or through third parties, for purposes of communication and / or shipping information.

I acknowledge that I have read and understood the Terms of Use and Privacy and agree that my use of the platform is a recognition of my acceptance of the terms and conditions of this present agreement conditions.

If the user wants to unsubscribe from this platform, to ask for any modification, correction or deletion of all data you have given us, to stop receiving commercial information and contact us for any reason you can email

The Southern Africa Federation of the Disabled (SAFOD)

P. O. Box AE 901 AEH, Molapo Crossing,

Unit 3, Plot 154, Commerce Park, Gaborone, Botswana.



SAFOD is a non-profit organization, registered under the Registration of Societies Act, Registration Number CR6505.